9 anima places the highest priority on the privacy of users in Bangladesh. This policy explains in detail how your personal information is collected, used, and kept secure.
When you register on the 9 anima platform, we collect your name, mobile number, email address, and date of birth. This information is essential for verifying and managing your account — services cannot be provided without it. Date of birth is required to confirm that you meet the minimum age requirement, as our platform is intended solely for users aged 18 and above. It is your responsibility to ensure the information you provide is accurate and up to date, and you should notify us promptly of any changes.
When you use the 9 anima website or app, your device type, operating system, browser type and version, IP address, and device identifiers are collected automatically. This information is used to maintain platform security and detect unauthorized access. If you access the platform from a mobile device, limited information about your network operator may also be collected. This technical data is not used on its own to personally identify you — it is analyzed in aggregate for system security purposes.
When you make transactions using payment methods available in Bangladesh — such as bKash, Nagad, Rocket, or bank transfer — the necessary payment details are collected. Transaction amounts, timestamps, methods, and reference numbers are stored securely and used solely for financial verification purposes. Full payment card details or mobile banking PINs are never stored. All financial data is handled in accordance with Bangladesh Bank regulations and applicable financial rules, ensuring the security of your funds.
We analyze data such as how long you spend on the platform, which games or sections you engage with most, your betting patterns and amounts, and the number of sessions. This information helps improve the user experience and supports responsible gaming monitoring. It is also reviewed to identify whether a user may be playing excessively or needs support. This analysis is essential for protecting users and is never used for sale to third parties.
9 anima uses your information only for legitimate, specific purposes — it is never used for unrelated activities. Registration details are used to create, manage, and verify login access to your account. Transaction data is required to process payments, verify deposits and withdrawals, and resolve any financial disputes. Technical information is used to detect security breaches, fraudulent activity, or attempts to create multiple accounts.
Usage data helps us deliver relevant bonus offers, promotions, and game recommendations tailored to your preferences. It is also used to improve overall platform performance, test new features, and resolve technical issues. Collected data may be used to meet legal obligations applicable in Bangladesh and to respond to requests from relevant authorities. Data is never used for marketing or third-party advertising purposes without your full consent.
9 anima uses cookies and similar tracking technologies to keep the website and app running smoothly. Cookies are small text files stored in your browser that help remember your login status and preferences for future sessions. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a set period to enhance your experience. Security cookies play an essential role in detecting fraudulent activity and keeping your session secure.
You can control or disable cookies through your browser settings, though disabling certain cookies may affect the functionality of some platform features. Any third-party analytics cookies we use are strictly for aggregated traffic analysis and do not identify you personally. Local storage and session storage technologies may also be used to improve your experience. If you have further questions about cookies, please reach out to our support team and we will be happy to provide more details.
9 anima uses industry-standard security technology to protect your personal data. All data is transmitted via SSL/TLS encryption, which prevents any unauthorized access in transit. Stored data is also kept in encrypted form to ensure security at the server level. Our systems undergo regular security audits and vulnerability assessments, and any identified risks are addressed promptly. Only authorized personnel are permitted to access a limited amount of data, and only when required for specific operational purposes.
How long your data is retained depends on the type of service and applicable legal requirements. Data for active accounts is kept for the duration of the account, and financial and legal records are retained after account closure for the period required under applicable Bangladesh law. Once the retention period ends, unnecessary data is securely deleted or anonymized. In the event of a data security breach, we commit to promptly notifying the affected users and, where required, the relevant authorities.
9 anima does not sell your personal data to third parties or share it for commercial gain. However, limited information may need to be shared with trusted technology and payment partners in order to deliver our services. Payment processors receive only the information necessary to complete a transaction, and they operate under their own privacy policies. Cybersecurity service partners have access to limited technical data solely for the purpose of fraud detection.
We are required to provide relevant information upon receipt of a valid order from a legal authority or court in Bangladesh. In such cases, we disclose only the minimum information necessary and fully comply with legal procedures. In the event of a change in company ownership or a merger, users will be notified in advance and the protection of their data will be ensured. Under no circumstances do we collect or share sensitive information relating to your health, religion, or political views.
9 anima believes every user should have full control over their own data. You can contact us at any time to find out exactly what information we hold about you. If any of that information is incorrect, you have the right to have it corrected and we will action that correction as quickly as possible. After closing your account, you may request the deletion of data that is no longer necessary, and we will remove anything that falls outside our legal obligations.
You have full freedom to opt out of marketing communications at any time, with no adverse effect on your account or services. You also have the right to object to the processing of your data, and a written request can be submitted to our support team. We aim to respond within 30 business days of receiving your request; if additional time is needed for complex cases, you will be informed in advance. All rights-related requests are handled completely free of charge — no fees apply.
9 anima may review and update this Privacy Policy from time to time, particularly in response to technology changes, new service launches, or changes in law. We will notify you of any significant changes via your registered email or through the platform before they take effect. The date of the latest update will always be shown at the top of this page so you can easily see when the policy was last revised. Continued use of the platform after an updated policy is published will be taken as acceptance of the new terms. For significant changes, however, we may request your active consent.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. You can reach us by email at support@9anima.net — written requests sent to this address will receive a prompt response. We are always ready to help resolve any data protection issues, and your privacy is our top priority. For further assistance, visit our FAQ Page where you can find detailed answers to common questions.
9 anima ensures the full protection of your data and privacy. Register today and join Bangladesh's trusted entertainment platform.